REFUND AND RETURN POLICY
WE’RE HERE TO HELP…
IN CASE YOU WANT TO RETURN:
- Raise a return/ replacement request within 24 hours from the date of delivery, if you’ve received missing/wrong/expired/damaged product(s).
1.Please raise a request here with order and contact details.
2.You can also drop an email to meet@tsholocosmetics.com
- Allow us 3 working days to review your return request. However, we will try our best to address your concern on the same day.
- After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
- Refunds (if applicable) will be processed within a maximum of 10 working days from the date of receiving the returned products & refund amount will be directly credit your bank account..
WHEN WE ACCEPT YOUR RETURN?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
WHEN CAN WE NOT ACCEPT YOUR RETURN?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, original invoice, etc.) missing.
- The wrong/damaged/missing/expired product is reported after 24 hours from the date of delivery.
