PRIVACY POLICY

Tsholo Professional takes your privacy seriously. Please read the following to learn more about our privacy policy. Our Online Privacy and Security is organized as follows:

Information Collected
Cookies And Similar Technologies
Authorized Third Parties
Use Of Information
Information Sharing with Third Parties
Children’s Information
Access To Your Account Information and Preferences
Confidentiality And Security
Third Party Sites
Your Privacy Rights
Questions And Suggestions
Updates To Privacy Policy

1. INFORMATION COLLECTED

We collect personal information when you register with our brand via our website or mobile site and when you use any of our products or services. Personal information is any information about you that is personally identifiable, such as your name, address, email address or phone number, Facebook Connect sign-in information (if applicable), and any other information that is not otherwise publicly available.

Your account includes an address book, which you can use to store email addresses of friends and family, and those emails are personal information.

Our third-party service providers or we may also collect information relating to your devices, including your device model, operating system, browser type, unique device identifier, IP address, mobile phone number, mobile network carrier, location, and event information (such as application installations).

If you order products or pay for services, we will need your shipping address, billing name and address, as well as your credit card number and expiration date

If you tag yourself, friends, family, or others in pictures, we may use facial recognition technology to help you tag and organize your pictures. These tags are based on the information you have provided to us and your recognition of individuals in certain photos. Using this information, we may suggest tags for your other photos. By using this tagging feature, you consent to receiving these suggestions. You, and not Faces Canada, are responsible for any tags you create.

2. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixel tags, and/or other similar technologies to collect visitor information.

Cookies, for example, are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. They make it possible for us to store the contents of your shopping cart until you are ready to check out, recognize your browser when you visit and provide you with information about products that interest you. By doing this, we can personalize your return visits and save you time during checkout. It is possible to prevent cookies from being used in your browser by turning the feature off, but in order to enjoy the benefits of being a registered user; your browser must be set to accept cookies.

3. AUTHORIZED THIRD PARTIES

We use third-party service providers to serve ads on our behalf across the Internet and sometimes on our Sites and Apps. They may collect anonymous information about your visits to our Sites and Apps and your interaction with our products and services. They may also use information about your visits to our Sites and Apps and other sites and mobile applications to target ads for products and services. For instance, they may collect web log data from you (such as IP address and information about your browser or operating system) or place or recognize a unique cookie on your browser to enable you to receive customized ads. Through this process, demographic or other interest data may be associated with your browser or device in a non-personally identifiable manner. No personally identifiable information is collected in this process. They do not know the name, address, email address, phone number or any personally identifiable information about the user.

We also work with third party service providers to monitor certain pages of our Sites and Apps for such purposes as reporting traffic and other advertising statistics. Where authorized by us, these third-party providers may use cookies and/or other monitoring technologies to compile anonymous statistics about our visitors. No personally identifiable information is transferred to these third-party service providers.

We may also allow third parties to provide us with analytics about your visits to our Sites and Apps. The third-party analytics services may use cookies, web beacons and other technologies to collect information about your use of the Sites and Apps and other websites, including your IP address, web browser, pages viewed, time spent on pages, and links clicked. This information is provided to us on an aggregated, non-PII basis, and may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand our users’ online activity.

4. USE OF INFORMATION

We use your information for the following general purposes: to fulfil your requests for products and services, administrative purposes, to improve our services, to customize the advertising and content you see, to contact you, and for internal business purposes. We use third party information you provide to us solely to provide services you specifically request.

If you use one of our referral programs to refer any of our family of brands to your friends and family, we will use their email addresses to send your invitation.

Please be assured that we do not use the email addresses that you enter through email invitations, Tsholo Professional referrals programs, or the address books of any of our Sites and Apps to send any type of direct marketing to your friends and family. (Of course, if a friend or family member signs up with any of our family of brands or we receive their email address from another unrelated source, we may communicate with them in accordance with this Privacy Policy.)

Your accounts may also contain a calendar where you can store birthdays, anniversaries, and other key dates and details about friends and family. You can use this information to help keep in touch with friends and family on important dates. We may send you email reminders of the personalized dates you have entered in this calendar. Reminder information is highly confidential and will not be shared with any third parties.

When you add personal messages to your products, an order-processing representative may view your message. However, third parties are not allowed to view or use this information.

We use anonymous information, such as that pertaining to web or mobile pages you have viewed, in order to analyze trends, track user’s movements, provide a better user experience and gather broad demographic information for aggregate use. We do not use this data in a manner that would identify you personally. See “Authorized Third Parties.”

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling all or a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that we (or any/all of our assets) are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.

5. INFORMATION SHARING WITH THIRD PARTIES

From time to time we share the personal information we collect with trusted companies who work with or on behalf of us. We may share personal information within our family of brands. We may also combine personal information with publicly available information and information we receive from or cross-reference with our partners. These companies may use your personal information to enhance and personalize your shopping experience with us, to communicate with you about products and events that may be of interest to you and for other promotional purposes. Information sharing allows us to introduce new resources based on your interests and needs. With that in mind, when you purchase an item, your customer information may be shared with other select companies whose products and services you may find useful and those select companies will handle, store, retain, use, share and access personal information in accordance with their own privacy policies, and we disclaim any and all liability relating thereto.

Every now and then, we will invite customers to take part in surveys, promotions, contests and sweepstakes. The information we collect from these surveys, promotions, contests and sweepstakes may be matched with individual customer accounts and used by our family of brands to improve your overall customer experience, and may be shared with select third parties

If you log in through Facebook Connect, information you provide to us may be shared with Facebook.

6. CHILDREN’S INFORMATION

Our Sites and Apps are not intended for children, and we will not knowingly collect personally identifiable information from children. If we become aware that a subscriber is under the age of 13, we will remove their personally identifiable information from our files.

If you log in through Facebook Connect, information you provide to us may be shared with Facebook.

7. ACCESS TO YOUR ACCOUNT INFORMATION AND PREFERENCES

You have the right and ability to edit your member account information on our Sites and Apps at any time. You can opt in or out of receiving future communications from us about special offers and new product information, you can unsubscribe by following instructions contained in the messages you receive, or you can change your marketing preferences by contacting us through the Contact Us page of any of our brands. We do reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

8. CONFIDENTIALITY AND SECURITY

We use a secure server (SSL) to encrypt your personal financial information. We use other physical, electronic and procedural safeguards to protect the security and confidentiality of the information we have collected, and to prevent unauthorized access to or disclosure of your information.

9. THIRD PARTY SITES

Our Sites and Apps may contain links to other sites for news and other information. Our Privacy Policy only applies to our Sites and Apps, and we are not responsible for the privacy practices or the content of other sites, which are linked to or integrated with our Sites and Apps. You should check the privacy policies of those sites before providing your personal information to them. See our Terms of Use for additional information.

10. YOUR PRIVACY RIGHTS

Your rights in relation to your personal data how it is provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “contact us” form on our website.

11. QUESTIONS AND SUGGESTIONS

If you have questions about this Privacy Policy, you can contact us through the Contact Us page of our website.

12. UPDATES TO PRIVACY POLICY

We may modify this Privacy Policy from time to time by posting updates on this page. Please check back periodically to view any updates.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

13. DELETION REQUEST

THE RIGHT TO REQUEST THE DELETION OF YOUR PERSONAL INFORMATION

You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on this Application, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.

HOW TO EXERCISE YOUR RIGHTS

To exercise the rights described above, you need to submit your verifiable request to us by contacting us via the details provided in this document.

For us to respond to your request, it’s necessary that we know who you are. Therefore, you can only exercise the above rights by making a verifiable request which must:

provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

If you cannot personally submit a verifiable request, you can authorize a person registered with the California Secretary of State to act on your behalf.

If you are an adult, you can make a verifiable request on behalf of a minor under your parental authority.

You can submit a maximum number of 2 requests over a period of 12 months.

HOW AND WHEN WE ARE EXPECTED TO HANDLE YOUR REQUEST

We will confirm receipt of your verifiable request within 10 days and provide information about how we will process your request.

We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.

Our disclosure(s) will cover the preceding 12-month period.

Should we deny your request, we will explain you the reasons behind our denial.

We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.

Privacy Policy